Refund & Return Policy

At Baztien, we want you to shop with confidence. This Return & Refund Policy explains when returns are accepted, how refunds are processed, and what steps to follow if you need assistance.

If you have any questions regarding a return or refund, please contact us at support@baztien.com.

1. Return Window

Customers may request a return within 30 days of the delivery date shown by the carrier's tracking information.

Return requests submitted more than 30 days after delivery cannot be accepted.

2. Eligible Returns

Returns may be accepted under the following circumstances:

The item arrived damaged during transit
The wrong item was received
The item received does not substantially match the product description
The customer changed their mind and the item remains unused and in original condition

For damaged or incorrect items, please contact us within 3 business days of delivery whenever possible.

3. Return Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

Return request submitted within 30 days of delivery
Item is unused and in substantially the same condition as received
All original components and accessories are included
Original packaging is included whenever reasonably possible
Proof of purchase or order number is provided

Failure to meet these requirements may result in denial of the return request.

4. Non-Returnable Items

We cannot accept returns for:

Items returned after the 30-day return period
Used, altered, or damaged products not caused by shipping issues
Products missing components, accessories, or significant parts
Damage resulting from misuse, neglect, improper storage, modification, or abnormal use

5. Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, we recommend:

Requesting a return for the original purchase (if eligible)
Placing a new order for the desired product

This process helps minimize delays and inventory availability issues.

6. How to Start a Return

Step 1 – Contact Customer Support

Email support@baztien.com and include:

Your order number
The reason for the return
Photos of the item if it arrived damaged, defective, or incorrect

Please do not send products back without prior authorization.

Step 2 – Receive Return Instructions

If your return is approved, we will provide the appropriate return instructions and return address.

Step 3 – Ship the Product

When returning an item:

Use a trackable shipping service whenever possible
Retain your shipping receipt and tracking information until the return is completed

7. Return Shipping Costs

We May Cover Return Shipping When:

The item arrived damaged
An incorrect item was shipped
The product contains a verified fulfillment error

In these situations, we may reimburse reasonable return shipping expenses after reviewing supporting documentation.

Customer-Paid Return Shipping

Customers are generally responsible for return shipping costs when:

They changed their mind
The item is no longer wanted
The wrong product was ordered by mistake
The product did not meet personal preferences

Original shipping charges, when applicable, are non-refundable.

8. Refund Processing

Once the returned item has been received and inspected, approved refunds are typically processed within 3 business days.

Refunds are issued to the original payment method used for the purchase.

Depending on your financial institution, it may take an additional 3–10 business days for funds to appear in your account after processing.

Customers will receive an email confirmation once a refund has been issued.

9. Order Cancellations

Customers may request order cancellation before shipment.

Cancellation requests should be submitted as soon as possible after placing an order.

While we make every effort to accommodate cancellation requests, orders that have already entered fulfillment or shipped may no longer be eligible for cancellation.

If the order has already shipped, customers may request a return under the conditions outlined in this policy after delivery.

To request a cancellation, contact:

support@baztien.com