Privacy policy

Last Updated: June 4, 2026

This Privacy Policy explains how Starlight Silo LLC, operating the Baztien brand ("Baztien," "we," "us," or "our"), collects, uses, stores, and shares your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

When placing an order, contacting customer support, or interacting with our website, we may collect:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number (if provided)

  • Order details and purchase history

  • Customer support communications

Payment Information

Payments are processed through secure third-party payment providers.

We do not store:

  • Full credit card numbers

  • CVV codes

  • Bank account credentials

  • Payment account passwords

Payment information is handled directly by our payment processing partners using encrypted connections.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Time spent on pages

  • Referral source

  • General geographic location based on IP address

2. How We Collect Information

Information may be collected:

  • Directly from you when you place an order

  • When you contact customer support

  • Through cookies and similar technologies

  • Through analytics services

  • Through payment providers and shipping partners involved in fulfilling your order

3. How We Use Your Information

Order Fulfillment

We use your information to:

  • Process payments

  • Fulfill and ship orders

  • Provide order updates and tracking information

  • Handle returns and refunds

  • Verify transactions

Customer Service

We may use your information to:

  • Respond to inquiries

  • Resolve disputes

  • Provide support

  • Improve customer experience

Website Improvement

Information may be used to:

  • Analyze website performance

  • Improve navigation and usability

  • Identify technical issues

  • Enhance website security

Legal & Security Purposes

We may use information to:

  • Prevent fraud

  • Detect unauthorized transactions

  • Comply with legal obligations

  • Protect our rights, customers, and business operations

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience.

Types of cookies may include:

Essential Cookies

Required for:

  • Shopping cart functionality

  • Checkout processes

  • Website security

Analytics Cookies

Used to understand:

  • Visitor behavior

  • Website performance

  • Traffic patterns

Marketing Cookies

May be used to provide relevant advertising and marketing communications where permitted by applicable law.

Most browsers allow users to manage or disable cookies through browser settings.

5. How We Share Information

We do not sell personal information.

We may share information only as necessary to operate our business, including with:

Payment Processors

To securely process transactions.

Shipping & Fulfillment Partners

To deliver products and provide shipping updates.

Technology & Service Providers

For:

  • Website hosting

  • Customer support

  • Analytics

  • Security monitoring

  • Email communications

Legal Authorities

When required by law, court order, governmental request, or to protect legal rights and prevent fraud.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security measures may include:

  • SSL encryption

  • Secure payment processing

  • Restricted data access

  • Security monitoring procedures

Although we take reasonable steps to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet accounting obligations

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

When information is no longer required, it may be securely deleted or anonymized.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

Right to Access

Request information about personal data we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of eligible personal information, subject to legal and operational requirements.

Right to Marketing Opt-Out

You may unsubscribe from promotional emails at any time by:

  • Clicking the unsubscribe link in marketing emails

  • Contacting customer support directly

To exercise any applicable privacy rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

10. International Data Transfers

Our business operates in the United States.

If you access our website from another country, your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate.

By using our website, you acknowledge and consent to such transfers where permitted by law.

11. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, tracking services, or other external resources.

We are not responsible for:

  • Third-party privacy practices

  • Website content

  • Security measures

  • Data handling procedures

Users should review the privacy policies of third-party websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon publication on this page.

The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact us:

Brand: Baztien

Company: Starlight Silo LLC

Address:
1500 N Grant St #10505
Denver, CO 80203
United States

Email: support@baztien.com

Customer Support Response Time: Within 1 business day, Monday through Friday.